GRC PC/RM 3.0: Database connection error for Crystal Reports

[Former Member]

Hello,

When I try to use the report in GRC PRocess Control (or RM) 3.0 I'm getting the following Error message:

"Error in File GRPC_xxxx: Database Connector Error".

See screenshot:

http://img687.imageshack.us/img687/4417/report3.png

I have used the mass update tool but reports are not updated and appear as "fail"

See screenshot:

http://img17.imageshack.us/img17/531/report1b.png

Here is what the configuration for a specific report looks like in BOE:

http://img527.imageshack.us/img527/7052/report2.png

Does anyone manage to make it work successfuly ?

Thanks for your help.

Jérôme.

[dominic_yow-sin-cheung]

Hello Jérôme,

the "mass update" has to finish successfully for the Crystal Reports to function properly!

Maybe you could check you Portal logs (default trace) and obtain a detailed error/exception description from there relating to the "mass update"?

One issue I do know is that the password should contain numbers only e.g. a password like "12345678" since there was a bug that converted the password to upper-case (which it cannot if it's numbers only)...

Other than that you need to check your connection from the Portal to the BusinessObjects Enterprise server - the System Object in the Portal System Config. Please verify host names, ports client number etc - see here on page 38 for details:

Cheers,

Dominic

Edited by: Dominic Yow-Sin-Cheung on Dec 8, 2009 1:53 PM

[Former Member]

Thanks a lot for your answer and the very helpful document.

I find out the issue, I was using the logon group "PUBLIC" which was not available (tcode SMLG) and then I changed it to SPACE and it works.

Jérôme.