How to re-issue a disputed billing doc when mat posting period is closed

[Former Member]

I'm working a client site that has to deal with disputed invoices that come in after the material posting period has been closed.

What needs to happen is that the billing document is cancelled (no problem) and this returns the stock (fuel put back in the tank).

Howeve, the problem is we do not know the best way to re-issue the billing document so that the posting date is against the original date which is often outside the current of previous month's posting period.

Is it practical to open the period prior to last month again? We suspect that this may cause more issues than it solves. What tis the industry standard process for dealing with such disputes?

Thanks for your suggestions

Phil

[Former Member]

Hi,

It is not good to open the period again, as you are in current period.

The best business practise is to raise an return order request against the billing docuement followed by credit memo to give the credit to customer. The return delivery also will be created against return order as you need to return the suplied goods.

The sales docuement type 'RE' is used for sales return in standard SAP, followed by delivery docuement type 'RE' and billing type 'RE' (Credit Memo).

regards

Vivek.

[Former Member]

Hi,

y cant u create a debit memo request with reference to your sales order ( just for reference purpose, to know why we are creating this debit memo) and create a debit memo putting the date that you require.

in the sales order at item level put a billing block for all the line items so that you cant create a billing document for this order even by mistake.

hope this helps

regards

ravi