Activity Category of Service Order - Email Routing (Enhancement)

[Former Member]

Hi all,

Currently, in my Service Order screen (work center), when I wish to create a service order, there is a option to select Activity Category (table CRMC_ACT_CATEGOR) from a drop-down menu. My current requirement is, when I have selected the category, it will route to designated recipient upon SAVE.

I have found that BAdI SOCM_CHECK_CONDITION, with method CHECK_CONDITION, can be useful to achieve my goal, but I'm not sure what is logic to put on, OR, this is not the correct BAdI to implement in order to achieve that?

Please can someone advise on this?

Many thanks.

Regards,

Patrick

[Former Member]

Hi all,

Can anyone please advise on this?

Thanks in advance.

Regards,

Patrick

[Former Member]

Hi all,

This has been resolved quite some time, just wanna share my solution on this thread.

Below are the steps to resolve my question:

1) Implement BAdI SOCM_CHECK_CONDITION.

2) Underneath CHECK_CONDITION method, check FLT_VAL value = 'Z_CONDITION' (you will need to define this condition on your config).

3) Construct email content and use function module u2018SO_NEW_DOCUMENT_SEND_API1u2019.

Regards,

Patrick