Email ID from CUP is not getting pushed in SAP Backend

[Former Member]

Hi,

When a SAP user provisioning requests comes in GRC5.3, CUP after the request get approved the user ID get created in the SAP Backend system and also the roles get assigned as per the CUP request but the user email ID is not getting updated in SAP Backend.

Please help.

Regards

MK

[Former Member]

MK,

I have never seen this issue. Can you please paste the logs here and open a message with SAP?

Alpesh

[Former Member]

Hi Alpesh,

GRC is pulling data from HR System and the creating the users(automated) to other backend systems (ECC,BI,Portal,SCM,etc). In HR system email ids for the users are maintained,GRC5.3 is also getting the email ids for the users but then it creates the user IDs in the other system its not pushing the email id information. Have opened an OSS message and waitng for SAP's reply.

Regards

MK

[Former Member]

Hmmm..interesting. So, you can actually see email listed on the request form. If it does show up on request form then CUP must provision it to the SAP system. If it doesn't show up then CUP won't be able to provision email.

Can you check your user serach and user details data source? They both should point to HR in your case.

Alpesh

[Former Member]

Yes I have checked email do exists in the CUP form. Its also mapped in the Field Mapping for HR trigger.Email is also maintained for the users in the HR system. But it does not come up in the SAP backend systems where users are getting auto provisioned through CUP.

[Former Member]

MK,

Can you enable the debug mode log just before pushing the request for auto-provisioning and check if there are any exceptions, warning. Please paste the error log if any.

Regards,

Amol

[Former Member]

MK,

Have you configured the Field Mappings --> Provisioning to map the AE email field with the required Target system field?

Simon

[Former Member]

Thanks Amol and Simon. I will try the things you have suggested and will update you.

Sinom: I have already checked the configuration multiple times and the field mapping is fine.