SC in Awating Approval satus but No workflow item found

[Former Member]

Hi Experts.

We are using SRM 5.0 and have found this strange problem where a SC is awaiting approval status but there is no workflow item generated when we check for the sc in bbp_pd.

We tried to check in swi1 for workflow item id for that particular but are not able to see this SC.

What could be the reason where the workflow is not started since in our case once the sc is created workflow gets started automtically in this case that has not happend.

we ran the clean_req_req_up job and bbp_get_status_2 for this sc but no help

Any help in this regards will be highly appreciated

Regards

Vidya

[Former Member]

Hello,

You can also check in transaction SM58 to verify if there are no tRFC errors.

Rgds,

Prasanna

[Former Member]

HI Prasana,

Thanks for the response.there are no errors in sm58,

[ricardo_cavedini]

Hello,

You could check SWI6 instead of SWI1 and provide the shopping cart number.

If this issue happened only for this cart, consider the suggestion above and restart the workflow using SWUE.

Kind regards,

Ricardo

[Former Member]

Hi Ricardo,

Thanks for your response As suggested we did check for the SC in SWI6 but we get a messge " there are No workflows that have already worked with this object type"

Since our SC have approvals in line will restart of workflow trigger the approval or will t get auto=approved,since in a few cases when we retriggered the workflow teh approvals were never called and the SC were auto-approved.

There are more than 10sc which have stuck in thsi kind of situtation

we also had a SP patch upgradtion,cld this have been caused because of SP upgradation?

Regards

Vidya

[Former Member]

Hi Vidya,

Please restart the workflow for that particular SC (Tcode :SWUE). Input the Object type BUS2121 and Event :Saved and Object key:SC Number and click on "Create Event" Push button.

Once it's done check the workflow of the SC in Monitor SC, hope this should solve the problem

Rg

sameer