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Transaction Monitor - Org Unit (Service) and Service Organization

Former Member
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When using Transaction Monitor I notice that there are two available filters:

Org Unit (Service) and Service Organization

When I try and use these filters only some of the Org Units I have created using PPOMA_CRM ae visible and most of the other org units are not.

How do I make all the other Org Units I have created visible to this filter option?

Thanks

Simon

Accepted Solutions (0)

Answers (2)

Answers (2)

Former Member
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Hi Naveen,

We assign these Org Units on the support ticket in the support team field when creating the ticket. Do I need to make any further configuration as all the support teams I have entered on the tickets do not appear as a selectable option when using the Org Unit (Service) or Service Organization filters in Transaction Monitor.

I am sure there is somethign I am missing.

Thanks for your assistance.

Simon

Former Member
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There is a tab called organization in that screen you can assign both sales as well as service organizations.

By default organization tab wont be available. Customization needed for that. It is mainly for SLA configuration purpose.

regards

Naveen

Former Member
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Hi Naveen - what screen will the tab be available with customization?

Thanks

Simon

Former Member
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If any those service organizations assigned to any transaction documents(eg: service desk messages , change requests etc) then those will be shortlisted.

regards

Naveen