on 11-26-2009 4:32 PM
When using Transaction Monitor I notice that there are two available filters:
Org Unit (Service) and Service Organization
When I try and use these filters only some of the Org Units I have created using PPOMA_CRM ae visible and most of the other org units are not.
How do I make all the other Org Units I have created visible to this filter option?
Thanks
Simon
Hi Naveen,
We assign these Org Units on the support ticket in the support team field when creating the ticket. Do I need to make any further configuration as all the support teams I have entered on the tickets do not appear as a selectable option when using the Org Unit (Service) or Service Organization filters in Transaction Monitor.
I am sure there is somethign I am missing.
Thanks for your assistance.
Simon
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If any those service organizations assigned to any transaction documents(eg: service desk messages , change requests etc) then those will be shortlisted.
regards
Naveen
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