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Incorrect call to external link

Former Member
0 Kudos

Hello experts,

Business is requiring and external link in a development, so users will click on it and it should take them to a web page in their intranet site. Even when our developer is assigning the correct link, SRM is changing the URL.

example:

The URL we want to access http://www.mycompany.com/sites/intranet.htm

but when we click on it, the system send us to: http://<SRM server web address>/sites/intranet.htm

Complete error says:

Service cannot be reached

What has happened?

URL http://<SRM server web address>/sites/intranet.htm call was terminated because the corresponding service is not available.

Please advice on how to solve this issue. Thanks!

Regards,

Gilberto Gallardo.

Accepted Solutions (0)

Answers (3)

Answers (3)

jason_boggans
Active Contributor
0 Kudos

Hi Gilberto,

What is this development where the URL is changed, you mention that SRM changes the URL when it is accessed.

Is this custom development using standard SRM functions to read the text/URL contents?

Perhaps you can explain some more about the Development and it's use in your SRM client?

Regards

Jason

Former Member
0 Kudos

Hi,

Try to refresh the Cache and buffer using the transaction SITSPMON.

Thanks

Venkatesh P

former_member184111
Active Contributor
0 Kudos

Hi Gilberto,

Which version of SRM are you usning?

In 5.0/4.0 you can modify the ITS Service BBPSTART Template BBPGLOBAL650_EMP(5.0) or BBPGLOBAL_650(4.0).

You can also add the URL to user roles in transaction PFCG so that it appears on left side of portal.

Regards,

Anubhav