How to Restrict R/3 users from creating Support messages to Solman

[former_member632458]

Hi all,

We have implemented SOlution manager. Now our production R/3 users and Solman Users having Same User IDs. The problem is we have not assigned some users for Solman. But They are able to create Support messages from R/3.

Kindly suggest how to restict those unauthoized users from creating MEssages . Because those Messages are getting created .

Its urgents .........

Thanks & Regadrds

Rajesh S

[raguraman_c · Accepted solution]

Hi,

Check these notes

834534

621927

Hope this helps.

Feel free to revert back.

-=-Ragu

[former_member632458 · Accepted solution]

Hi Ragu,

Those two notes are not much relavent to my Issue.

My Issue is restrict the satillite users who all not a valid users for Solman shoul not create Messages where as u r giving the solution for the users having login in Solman.

I could find One MEssage class 'B~' and Message No '30' i.e 'You do not have authorization to create support messages'.

I want this message to be triggered for those who dont have authorization.

Thanks & Regards,

Rajesh S

Edited by: Rajesh S on Nov 24, 2009 9:35 AM

[Former Member · Accepted solution]

My Issue is restrict the satillite users who all not a valid users for Solman shoul not create Messages

Go to Tcode : DNO_CUST04 --> select NO_USER_CHECK Dont maintain any Field value there.

Hope this helps you

Regards

Naveen

[former_member632458 · Accepted solution]

HI NAveen,

Thnkyou for ur reply,

U mean to say in solman that Tcode Field value to be Blank or what ?.

in Our system its with 'x' value.

Can u explain me wht does it mean ?

Suggest me...

Thanks & Regards,

Rajesh S

[Former Member · Accepted solution]

Yes, you have do it in your Solman,

in Our system its with 'x' value.

Can u explain me wht does it mean ?

System will check whether the message creator (satellite) is existing in Solman or not.

Also u can check in IMG path (SOLMAN EHP1 SPS20)

SAP solution manager --> scenario specific settings -->service desk --> general settings --> Deactivate User check,

This IMG is to do deactivate this user checking functionality.

Hope this helps

regards

Naveen

[former_member632458]

Resolved

[Nibu]

Dear Rajesh,

Could you let me know how did you resolve the above issue . I am facing the same requirement here to restrict few users from creating solman service desk ticket from sattelite system.

Regards,

Nibu Antony

[former_member632458]

Hi Naveen,

I have changed the field value X to space. But its allowing the Unauthorized users to create Support messages.

Thanks & Regards,

Rajesh S

[Former Member]

Hi

This is a standard way of restricting non solman users from creating support desk messages. I would you suggest you to check all ur settings once again,

This worked for me earlier

regards

Naveen

[raguraman_c]

Hi,

try to restrict the this by using Auth Obj CRM_ORD_PR.

Hope this helps.

Feel free to revert back.

-=-Ragu

[former_member632458]

Hi Ragu,

ThankYou for Your respose,

We have included only authorized users in that Object.

But How its allowing too create Unauthorized Users ?

Thanks & Regards,

Rajesh S