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Returns between Goods-Issue and Billing - Return delivery before Invoice

Former Member
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Hi all,

Here comes a problem with sales process configuration.

Buisness case:

Customer generate a sales order document, outbound delivery and posting goods. Invoice is generate on end of every month. Very often return delivery is generate before generate the invoice. Outbound delivery is after posting process and cancellation process is not recomended. If invoice will be generate with reference to the sales order, the quantity will be wrong, because system get information from sales order without correction to return delivery quantity. The assumption is that the invoice must have a correct quantity as a sum based on outbound and return delivery.

So...any solution in standard?

Regards,

Michael

Accepted Solutions (0)

Answers (1)

Answers (1)

Former Member
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In the RE Sales Order configuration you can make reference mandatory. Once you do this the user will not be able to even create a returns order without the original invoice.

I hope this helps.

Regards,

Mani