Number ranges for CRM_SERVIC

[former_member182655]

Hi!

When I send message from external system, message gets internal number, for example, 800000100 (this number is visible for user). In CRM_DNO_MONITOR I see that created message, besides 800000100 number, has external number 99990000017. Is it possible to make 99990000017 number visible for user?

I also customized number range according recommendation:

Number range object ABA basis message (transaction DNO_NOTIF):

01 000000000001 000000999999 extern

02 009999000000 009999999999 intern

Number range object for service message in CRM (transaction CRMC_NR_RA_SERVICE):

01 0000000001 0000999999 intern

02 9999000000 9999999999 extern

In spro (define transaction type) I assigned 01 (for internal) and 02 (for external) ranges.

How can I fix it?

[90070279]

If you should need to change CRM_SERVIC number range 02 from Internal to External and it's been used, you can run function: NUMBER_RANGE_INTERVAL_INIT to initialize all number ranges. Remember the values of number range 01 however so you can re-enter the current number. Then you will be able to check the external indicator. I think there was a posting or note that told everyone to setup number range 02 if missing but it neglected to tell everyone to set the external indicator. The note has since been updated but for those that recently upgraded to solution manager EHP1, you will likely run into this.

Thanks,

Tim

[Former Member]

Hi,

Is it possible to make 99990000017 number visible for user?

Can you explain where do you want to visible this no???

Thnx,

Waseem.

[former_member182655]

Is it possible to make 99990000017 number visible for user?
Can you explain where do you want to visible this no??? 

I want show this number range for user when he/she creates message from external system.

I have something like standart system and in this system when user creates message it takes #9999023047. Also this message has Ext.Reference No. 9999023137 (in CRM_DNO_MONITOR). I need the same in my system

[prakhar_saxena]

Hi Artem

If end users are posting tickets via Help->create support message then as this is standard way of posting the ticket

they are getting standard

message pop or Only one no

But in case you want to have another no also to be visible to them ..you need to go for development or enhancement of Help->create support message

Alternative

if you want,u can provide a display access to them in solman ...so that they can login and see their ticket in solman with both no.

Hope it ans u

Regards

Prakhar

[former_member182655]

Dear Prakhar,

Thank you for reply!

Could you advise me how to be in the following situations:

- How can I change number range from 8* to 9? 8 range has current number 800000117 (DNO_NOTIF).

- Should I archive all messages from current to 0 and then change number range?

Regards,

Artem

[former_member182655]

Hello sirs again!

It's a strange thing... Sometimes messages have number starting with 9999, but often they start with 8

Look at the following examples (sorry that messages is not in english)

Номер сообщения:9999000055                              Страница: 1 (time: 25.11.2009 16:37)
                                            Информамция сообщений
                                            Номер/дата  9999000055 /
                                            Приоритет   4: низкий
      Test TEST                             Статус      Обрабатывается 1ым
                                            Инсталляцион <instnumber>
                                            Ид. системы <SID>
      Тел.                                  Мандант     200
      Fax                                   Тип системы P
Kомпонент   BC-SRV-GBT 

 Номер сообщения:8000000142                              Страница: 1 (time: 25.11.2009 16:53)
                                            Информамция сообщений
                                            Номер/дата  8000000142 /
                                            Приоритет   4: низкий
      Test TEST                             Статус      Новое
                                            Инсталляцион <instnumber>
                                            Ид. системы <SID>
      Тел.                                  Мандант     200
      Fax                                   Тип системы P
Kомпонент   BC-SRV-GBT 

As you can see, all messages were created in short time, localy from the same system.

That's why I created this post It seems that periodicaly external number range becomes visible (it popup) for user.

My current number ranges are:

DNO_NOTIF:

009999000000 009999999999 9999000059

000000000001 000000999999 0 (checked Ext.)

008000000000 008999999999 0

CRMC_NR_RA_SERVICE:

01 8000000000 8999999999 8000000149

02 9999000000 9999999999 0 (checked Ext.)

In my stadard transactio for CRM_SERVIC (CRMC_NR_RA_SERVICE) filled values:

No.Range Object CRM_SERVIC

Int.No.Range No 01

Ext.No.Range No 02

What do you think about it?

Edited by: Artem Ivashkin on Nov 25, 2009 3:29 PM