Unsupported Card type error when Creit card Batch Authorization Program is

[Former Member]

Hi,

We are entering our Sales orders in CRM and replicating them to SAP R3,When we are running a Credit Card Batch Authorization Program to authorize credit card orders from clearing house,Some times we are getting the response texts

"!!! Unsupported Card type" ,these texts are not defined in Customizing in R3 or CRM.Due to his most of the times we are forced to do manual authorizations,this affects our subsequent settlements and affects realising our money of credit card orders.

What does "!!! Unsupported Card type" mean and under what circumstances is this response recieved?

Your help in this regard would be appreciated.

Regards

Mohammed Roshan

[Former Member]

Hi Eric,

I have one more query apart from missing credit card number in R3 sales orders,In some of our credit card sales orders we are also also entering thirdy party items,It is observed that after intial authorization from clearing house,system goes for reauthorization through Batch authorization program when supplier confirmation dates are updated.Is it Standard SAP behavoiur and how can this be corrected?

when reauthorizations are attempted,the response from the clearing house is "Unsupported card type error" which has not been defined in the configuration for Clearing house response texts,what is this "Unsupported card type error?

Subsequently when clearing house rejects the authorization,the system sets an authorization block and subsquently there is a credit block.

I would like to know the reasons as to why authorizations fails in Credit card processing?

I have also read in one of your earlier posts pertaining to this issue of reauthorization that" If a third-party item is in an order marked for Complete Delivery, itsMAD (the date the purchased item will be received) is adjusted by R/3 tobe synchronized with other items in the order. In that case, R/3 usesthe MAD for the 3rd party item rather than the billing date to schedulethe authorization request. (This feature requires OSS note 209852.)",How ever it was not able to trace this OSS note 209852.

Looking forward to your advice on this.

Regards

Mohammed Roshan

[Former Member]

Thank you Eric for you response,But we are not been using encryption feature for Credit cards in our Production system,As per the current proccess,the complete card number entered in CRM order should be replicated to R3 without any encryption,but few card numbers pertaining to certain customers which are entered in CRM are found to be missing in R3..Due to the missing card numbers these Sales orders do no get authorized and the response from the clearing house is "Unsupported card type" due to which subsequent payments have not been received for these credit card customers.

Your inputs as to reasons behind missing credit card number in R3 Sales order would be appreciated

Regards

Mohammed Roshan

[Former Member]

Hi Yadav,

Thank you for your response,As suggested by you,I have checked the card types maintained in the config with the card type

maintained in the CRM sales order,There is no mismatch in the card type maintained.

What has been really happening is that Credit card number entered in CRM sales is not appearing in R3 Sales order,Subsequent Authorization Batch jobs executed through R3 are failing with the "Unsupported Card type error" .

Even if Business carries a manual authorization ,the card number information is not getting captured in Billing documents which is affecting subsequent payments from the Bank for these credit card customers.

Looking for your valuable feedback on this.

Regards

Mohammed Roshan

[Former Member]

Mohammed,

What form of encryption, if any, are you using on the credit card numbers?

If the card number field is blank in the SD (ECC or R/3) side then it is likely a permissions issue. Check for the B_CARD_SEC security object and refer to the following:

http://www.sdn.sap.com/irj/scn/index?rid=/library/uuid/c091afbd-8c16-2a10-8ea0-e98c09dbb600 (please see page 71)

u2013 Not answered but mentioned the security object.

u2013 Provides list of troubleshooting methods

http://www.sdn.sap.com/irj/scn/index;jsessionid=%28J2EE3417500%29ID0470506850DB12808890434510289040E... (please see page 141)

Regards,

Eric Bushman

[Paymetric|http://www.paymetric.com]

[Former Member]

Hi,

Looking forward to your inputs on "!!! Unsupported Card type" response from Clearing house when Credit card Batch Authorization Program is run in the Sales order.

What does "!!! Unsupported Card type mean and under what circumstances is this response recieved?

Regards

Mohammed Roshan

[Former Member]

Hi

"Unsupported Card type" raised when you enter some card type which is not supported by clearing house.

Like for your system you have argeed for VISA type cards but in CRM you are provide card of MESTRO type, this error may occur.

Please check your payment card settings in SPRO and contact your clearing house.

try and revert