on 11-21-2009 12:05 PM
Hi All,
I configured service desk in Solution Manager, End user creating message in satellite system(R3) and message is creating in Solution Manager service desk. but enduser not able to see his message using t-code CRM_DNO_MONITOR, even if the user having SAP_ALL also he is unble to see his own meesage.
Hopefully someone can help me on this issue
Thnaks in advance
Regards,
Raju M
Thanks a lot ...
issue Solved...
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Did you assign the user to a business partner?
Markus
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Hi Markus,
Yes, I assigned the User to Business Patner.
strange thing is if we create the User ID in the normal procedure and after maintaining BP and all, that user ID unable to see messages. But if we create the user ID by copying form another user ID(the user ID which can able to see the messages), then this user ID also can see the messages.
Regards,
Raju M
Hello,
we had similar issues, it could be a user buffer issue. please check SAP note 615670, item 2) Only for 1 user. With the described customizing setting you can control the behavior of the user buffer for a certain user (using table SMOFPARSFA and user parameter CRM_RF_PERFORMANCE )
First maintain table SMOFPARSFA. Try to set CRM_RF_PERFORMANCE = B for your user, and logon again.
Best Regards,
Holger Slomka
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