Population of Reported By field

[Former Member]

When creating a support ticket from the Help > Create Support Message method the ticket is created, however the Reported By field does not populate.

Please advise why this would be happening and what solutions exist?

Thankls

Simon

[Former Member · Accepted solution]

Hi,

Careate business partner for that respective user ids in solution managerusing t.code BP.

Now map that BP with your user id as follow.

Start T.Code BP

give the BP number.

In Identification TAB, maintain entry as follow.

ID Type -> CRM

Identification Number --> <SID> <Installation No> <Client> <User ID> e.x. C11 02246706 500 0101007User1

Now check this by creating new message from satellite system.

Regards,

Nisit