credit return created twice with double qty and amount

[Former Member]

Hi all,

have a question about credit returns.

when a return is made, the credit return (ZRE) is automatically created and visible in the billing due list.

But in some cases (don't know which) we get the double creation of the credit return with the double qty

example:

return 6588 qty 25 kg

credit return 3596 qty 24 kg

credit return 3597 qty 48 kg

-> customer is credited for three times as should be!

can somebody help?

kind regards,

Joke

[Former Member]

Hi,

Please check you docuement flow and refer the field created by in docuement, this looks like user mistake, they might have created the document wrongly.

regards

Vivek.

[Former Member]

Hi

Check your copy control settings for qty reference by credit return doc to previous one.

[Former Member]

Hi,

can u plz be more clear on this

Regards