PERFORMANCE ON COSTUMER INTERACTION CENTER

[Former Member]

Hi experts,

We are implementing CIC SAP-ISU for water utilities company.

The client is worried about the performance of using Tx. CIC0 funcionality with high volumes of data. (850,000 BP's, 2000 Contacts and Services orders each day) Also we are implementing a CIC mobile solution , they are worried about the performance on a low bandwith basis. What woul be the main considerations?, Any experience with this issue?.

Thank you

Nicolas

SAP-ISU CCS

[Former Member · Accepted solution]

Hi

Is crm not a part of utr clients infrastructure?

Kr

Raj

[Former Member]

Not we are not implementing CRM