on 11-18-2009 6:47 AM
Dear Friends,
I have Blocked a customer for a Sales Area and for a specific company code through VD05 / XD05. Howsoever, when I am performing the Billing, the System creates a Billing Document and does not block.
Is it something that the system does not consider the Sales documents created earlier to blocking of the Customer? If so is there any Note to consider the Old Sales Orders?
Kindly suggest a solution.
Regards
Vineet Jain
Hi,
System should not allow you to create any billing docs..even for old documents as well..
Check ur settings once again in XD05 and select All Sales areas if u want block him
Or check ur billing docs salea aarea whether it is same as ur blocked sales area..
Reg,
JJ
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Dear JJ,
Any customer is blocked means, hence forth new transactions are being stoped. Same customer might have been received material but not billed.If system does not allow you to create billing documents how you get receivables for old issues?. How about of other transactions which are in ' being processed' status.
I have faced this kind of scenario for my client. Practially iam telling that is not correct process to block existing customers without allowing subsequent documents. If at all you require to stop completely delete or cancell all existing docs for that customer.
with regards
Jagan
Edited by: Jagan Mohan on Nov 18, 2009 1:02 PM
Yes Jagan,
I have gone through the settings properly and have also understood it peoperly. Howsoever, I would like to know if the I have created an order first and then blocked the Customer for Delivery and Billing, will the system block or not?
In my case, the system is not blocking the delivery for the orders already created.
Kindly suggest.
Regard
Vineet Jain
HI,
If u want the system to block the sales orders for that customer, then reject all the open sales order of this customer with the reason say "cutomer is blocked" ..and create new sales orders and now sytem will not allow you to create delivery for them since the customer is assigned to deliv.block.
Since you created those sales orders before you block him it will still allow you to create the deliveries. Its kind of same logic as condition records.
Reg,
JJ
Edited by: Jagsap on Nov 18, 2009 1:38 PM
HI Vineet,
Yes , System would allow all subsequent documents , had you been created sales orders earliar on that customer. But you can't create new sales document once the customer is blocked.
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