Integration of CRM Enterprise Calendar with Microsoft Outlook
I need some info regarding the outlook calendar synch with the SAP CRM 4.0 calendar.
Right now we have the synch working with the mobile client and the outlook. It synchronized the task and activity data from the mobile sales client to the outlook.
Now I want the same functionality with the CRM online server and the outlook.
So whenever we create an activity like calling a person X on certain date the event should be synchronized on the responsible person outlook calendar.
For this to work do we still need to download all the BP from the server to the outlook public/private folder?
Do we also need to download all the customizing objects?
When I searced in help.sap
I found that there is SAP MAPI Service Provider which integrates the outlook calendar with the R/3 calendar.
So can we use the same provider to integrate the CRM calendar with the Outllok.
So can I know how different it is to the Groupware integrator.