System Message: Add On xx Is Disconnected

[Former Member]

Hi to all,

we have a very big problem on some customer pc's.

Sporadically our AddOn is disconnected.

No error message occurs.

The SBO System Message with the three options is shown.

- Restart Add On

- Log off the current company

- continue working without this AddOn

The error comes up only with SBO 2005 SP00, not with

SBO 2004.

Has anybody an idea ?

Thanks in advance

Thomas

[Former Member · Accepted solution]

Hello Mattmuller,

Add-on disconnetion usually happens when your add-on throws some exceptions, which are not handled properly by your code. In this case, B1 Add-on Admin will catch the exception and recognize the staus as FAILED.

In your case, I think the problem might comes from Add-on compatibility of different B1 version. Please go back to your add-on code, try to put catch exception code in the place that trigger Add-on failure.

And then you need to rebuild your solution.

Hope this helps,

Nick

[Former Member · Accepted solution]

Hi Nick,

many thanks for your answer. We will check it.

Thomas

[former_member185703 · Accepted solution]

Hi Thomas,

To watch out for Exceptions you could also use the ".NET Profiler" from the B1TE test tools suite... (there's an option to log issues only) - in case you developed your Add-On with .NET...

Regards,

Frank

[Former Member]

Hi Thomas,

We have your same problem with add-on disconnected.

Have you solved it?

Thanks in advance.

Best regards

Andrea

[Former Member]

Hello Thomas,

check this thread:

the Question is: after the addon is restared you have 2 times running the addon? Check it in Task Manager

Regards,

János

[AdKerremans]

Hi Thomas,

What patch level are you using?

Ad

[Former Member]

Hi Ad,

it's SBO 2005 A (6.80.124) SP00 PL10

Regards Thomas

[AdKerremans]

Hi Thomas,

A lot of problems have been reported with PL10 and also it has been reported that they are solved in PL11.

Besides checking your code as suggested, you might want to consider upgrading to PL11.

Regards

Ad

[Former Member]

Hi Ad,

many thanks for your answer. We will check it out.

Thomas