XMII home page Accessing problem

[Former Member]

Hi,

We tried to access the xmii server from another network outside of our LAN. we are able to access the XMII login URL. but after giving username and password it is going into goservice.jsp and showing error "Unable to load home page, java.lang.NullPointerException " and stopped.

How to solve this problem?

Regards,

Senthil

[former_member403606]

we also see this error when calling the XMII from external load balancer VIP. we get the error message Unable to load home page, java.lang.Exception: HTML File for user TEST could not be generated. and in java log we see below error message.

======

Unable to read XSL document [https://<VIPhost>:443/XMII/Stylesheets/IllumRowsetHTML.xsl]

[EXCEPTION]

java.lang.RuntimeException: Error while silently connecting: org.w3c.www.protocol.http.HttpException: Connect timed out

at org.w3c.www.protocol.http.HttpURLConnection.error(SourceFile:198)

at org.w3c.www.protocol.http.HttpURLConnection.checkReply(SourceFile:192)

at org.w3c.www.protocol.http.HttpURLConnection.getResponseCode(SourceFile:412)

at com.sap.lhcommon.network.http.HTTPConnection$HTTPCallRunnable.run(HTTPConnection.java:729)

at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:511)

at java.util.concurrent.FutureTask.run(FutureTask.java:266)

at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)

at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)

at java.lang.Thread.run(Thread.java:836)

======

the same external VIP works fine if we try to login using SAP web dispatcher first but this only works until the SAP Java instance is restarted. after the restart again it gives the same error message. really appreciate if some one had similar issue and they have resolved this one.

Thanks ,

[mozammil_khan]

We are on 15.3 SP1 Patch 34 and while navigating from XMII menu to Home - which get redirected to personalization url we get 404 page not found issue

[khaleelurrehman_badeghar]

Hi,

Use the hostname instead of IP address after updating the host file.

Also the free space of the hard disk drive should not be zero.

Regards

Khaleel

[Former Member]

Senthil,

verify that the fully qualified name in the hosts file is included. If not include it and restart the server.

BR

Pedro Iglesias

[jcgood25]

What version and build are you running? Does this happen for all users or just one in particular?

Do web pages work - is it limited to just the Personalization service?

[Former Member]

Hi,

We are using 12..0.2. This is happening for all users.

There is no issue when we are accessing inside the LAN.

When this server is exposed with differenet IP outside the network. we are able to see the login page but unable to login.

Is there any setting need to be done in xMII or Netweaver to be exposed with external IP?

Regards,

Senthil

[Former Member]

Hi,

This is some additional information to my query.

We went through the log. It is showing error in log as "Unable to read XSL document [http://<virtual IP address:port>/XMII/Stylesheets/IllumRowsetHTML.xsl]#".

But if we give this xsl URL (http://<virtual IP address:port>/XMII/Stylesheets/IllumRowsetHTML.xsl) directly in browser outside LAN network, it is showing the xsl file.

Regards,

Senthil

Edited by: senthil kumar on Nov 17, 2009 1:36 PM

[Former Member]

Senthil,

is your System running on Windows OS? If yes, please verify your host file as I mention before. This solution has solved the problem for many customers.

BR

Pedro Iglesias

[chandrababu_katta]

Hi Lglesias,

   We are also running same problem while opening XMII home page "http://<hostname>:<port>/XMII/Illuminator?service=Personalization"showing blank page.

If we go for "http://<hostname>:<port>/Menu.Jsp" its okay and able to see MII ADMIN Menu

Can you please help me to out of this issue,! we are using MII15.0 on Windows Server 2008 R2.

Regards,

Chandrababu