on 11-11-2009 12:03 PM
Good day Chaps.
Is it mandatory to have a MS Exchange mailbox created and the email name maintained in the Enter Email Notification Sender in CUP > SMTP Server?
If not, how will CUP send out the CUP Request email notifications? The AC5.3_Config_Guide does not mention anything on the topic.
Regards,
M Hannie
Hi,
the config guide says:
"You can configure the CUP SMTP server information so that all e-mails and notifications sent
from CUP have a generic account as the sender."
So the sender information is not mandatory - if it's configured the email sent by CUP will have this Email ID as sender information.
Also, this is not related to a(n) (Exchange) mailbox - you just need to supply the SMTP server that CUP uses for sending its emails!
Cheers,
Dominic
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Dear all,
I've setup the SMTP server information, and CUP is sending emails to notify approvers of pending requsts. However I have a few issues with this screen.
SMTP Server has been entered and has saved
I had tried to put in URLs for the Application URL and the Redirection URL. The values I had entered were not correct and so now, the link that is sent to the approvers doesn't lead them to the correct CUP screen. This is my first issue - what is the correct information that should go into these fields?
The second problem is that if I try to delete this information, and then try to save it, I receive the following error:
Action failed. An unknown error occurred while performing the operation
Upon checking the logs, I notice the following:
2009-11-19 13:16:21,495 [SAPEngine_Application_Thread[impl:3]_3] ERROR com.virsa.ae.configuration.actions.SMTPServerNameAction
java.lang.StringIndexOutOfBoundsException: String index out of range: -1
From this error, I can make out that it is being generated because I tried to remove the incorrect URLs that I had entered.
Have you seen this problem, and if so, how did you fix it?
Thanks,
Santosh Krishnan
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