Due Date calculation based on priority & category

[Former Member]

Hi Team,

We need to derive mechanism to calculate the due date of the support ticket (transaction type SLFN) based on priority & category.

How to achive this thro Sol Man Config?

Your inputs will be very much appreciated.

regards

Senthil

[raguraman_c]

Hi,

You need to configure SLA for your Servicedesk.

Please check the following links.

This should help you.

Feel free to revert back.

-=-Ragu

[former_member694070]

Hi Expert

I have configured the SLA but the due date is not getting updated in the fast entry screen. I am using standard date profile.

Please provide you input to achieve the same.

Regards

Kumar