Solution Manager NOTIF_CREATE

[Former Member]

Hyee all,

I am trying to customize SAP SOLUTION MANAGER for creating support message (CRM_NOTIF_CREATE), but it gives an error "Defective call up of API's for the installed base".

Could anyone please help me out in this case.

Thanks in advance,

Palak.

[raquel_pereiradacunha]

Palak, did you execute the Initial Transfer of IBase components after the system landscape was completely configured? To do that, go to transaction SOLUTION_MANAGER, Edit->Inital data transfer for IBase.

Regards,

Raquel Cunha

[Former Member]

hi Palak

if you can just elaborate your query a bit we can understand your exact problem

regards

Janak Mehta

[Former Member]

Hi:

Did you follow the required steps in order to configure the Service Desk functionality correctly ?

See this blog related to configuring Service Desk in Solution Manager:

/people/federico.babelis2/blog/2006/04/14/service-desk-configuration-guide-for-dummies

Hope this helps!

Best Regards,

Federico

[Former Member]

hi anybody can help me for badi implementation assign mail (notif_change) badi definition (DNO_EVENT_SAVE)

E-mail Notification on changes.

I need all data declaration for that.

Problem in Func Module

CALL FUNCTION 'SO_NEW_DOCUMENT_SEND_API1'

EXPORTING

DOCUMENT_DATA = DOC_DATA

• DOCUMENT_TYPE = 'RAW'

• PUT_IN_OUTBOX = ' '

• COMMIT_WORK = ' '

IMPORTING

• SENT_TO_ALL = SENT_TO_ALL

NEW_OBJECT_ID = OBJECT_ID

TABLES

• OBJECT_HEADER =

OBJECT_CONTENT = INT_OBJ_CONT

• CONTENTS_HEX =

• OBJECT_PARA =

• OBJECT_PARB =

RECEIVERS = INT_RECV

EXCEPTIONS

TOO_MANY_RECEIVERS = 1

DOCUMENT_NOT_SENT = 2

DOCUMENT_TYPE_NOT_EXIST = 3

OPERATION_NO_AUTHORIZATION = 4

PARAMETER_ERROR = 5

X_ERROR = 6

ENQUEUE_ERROR = 7

OTHERS = 8

IF SY-SUBRC <> 0.

• MESSAGE ID SY-MSGID TYPE SY-MSGTY NUMBER SY-MSGNO

• WITH SY-MSGV1 SY-MSGV2 SY-MSGV3 SY-MSGV4.

ENDIF.

I am not getting object_id.

Please help

[raguraman_c]

Hi Santhosh,

You want to send mail when the message is created - This is your requirement right.

Did you try defining action profile.

--Ragu