CUP email message link 5.3 GRC

[Former Member]

Hi,

I have another problem setting up the CUP, this time with the link that CUP sends the user, directing the user to the "Request status search" link. The exact link is:

http://cvifxpsol.ks.franke.world:54000/AE/index.jsp?loadRequestStatusSearch.do

However, if the user clicks on this link, they are directed to a version of CUP, which to my eyes looks to be slightly different than the one in which I am working (below). None of the requests work from this link such as firefighter etc. The actual link I want to direct the users to is:

http://cvifxpsol.ks.franke.world:54000/AE/index_apr.jsp

Now, I was not involved with the set-up of this GRC system, but does anyone know:

1. What the difference is between the _apr link and the first one. It may sound crazy but I believe the first link is possibly an older version of GRC that does not work properly. The strange this is when you log off from the 2nd link (the correct one), it redirects to the 1st link(the wrong one), which gives me a problem again as if a user is following my documentation and then logs out, he will be redirected to the wrong area.

2. How can I change the link in the email to direct the user to the correct area of GRC?

[Former Member · Accepted solution]

Ben,

In simple words, both these links are same tool. The first link is for all the end-users or requestors. The second link is for Approvers, Security persons and CUP tool administrators.

Which email notification are you trying to change?

Alpesh

[Former Member]

Hi Alpesh, many thanks to your answer.

OK, I understand your explanation, however, with the first link, if the user creates a request for say a SuperUser Access, then the workflow does not work properly, the Superuser will not be added in the AutoProvisioning. However, if the user uses the 2nd link, the workflow works perfectly and the Auto Provisioning works.

The emails that I am trying to change is the link that is sent with the Approval, Rejection, Escalation and Next Approver emails that is automatically added to the bottom of the email. In CUP>Configuration>Workflow>Stage I can amend the email text, however, there is no link in that view, so CUP must automatically add this link to the email??

Cheers

[Former Member]

That link is determined by the application and redirection links specified in the workflow SMTP server configuration.

I would check that to ensure that you have the correct ones defined.

Simon

[Former Member]

Sorry to say Ben, but this links have nothing do with Workflow. The following link is sent to requestor so that they can check the request status. You are not suppossed to create request from that link.

http://cvifxpsol.ks.franke.world:54000/AE/index.jsp?loadRequestStatusSearch.do

The link below is for approvers to approve request so requestors do not need to and would not know about it.

http://cvifxpsol.ks.franke.world:54000/AE/index_apr.jsp

The main link to AE/CUP is http://cvifxpsol.ks.franke.world:54000/AE/

You won't be able to change the email link send out by CUP as these links are hard coded into the tool.

Alpesh