No service contract could be determined

[former_member248975]

I´ve configured SLA to our solman, we are using service desk for VAR scenario, when I create a support message I get the error at item details tab u201CNo service contract could be determinedu201D.

i had done all the setting as per the document below http://www.renet-web.net/2009/07/21/slas-made-easy-in-sap-solution-manager/

And I review this thread too .

Please help me to resolve this issue

Regards,

Lidisaid

[Former Member · Accepted solution]

Hi

Check all the conditions mentioned in the below link

[Service contract determination|http://help.sap.com/saphelp_sm40/helpdata/EN/df/2b4c3ba12a9a27e10000000a114084/content.htm] .

Hopes this helps you

regards

Naveen

[former_member248975 · Accepted solution]

Hi,

I have checked all that you send me, but i continue wiht the problem.

The contact is not been determined.

Do you have another idea, what I must check

Thanks

[Former Member · Accepted solution]

Hi,

Service Product is it getting determined automatically ?

For testing purpose enter the service product manually and check the contract determination.

regards

Naveen

[former_member248975 · Accepted solution]

Hi, Naveen

When i create a message from notif_create i can see the product determination, but i don´t see the contrac data.

but if create a message from crmd_order an enter the service product manually i can not see the contract detrermination

Dou you have any idea?

regards

Lidisaid

[former_member248975 · Accepted solution]

Hi,

Naveen

I have another problem in message the oganization structure is not been determined automatic.

I have two sales organizations, but i delete one of them. when i create a message i still see two sales organzations.

the sold-to party is asigned to only one and the product have the same sales organizations.

What i have to review to correct this problem?

Thanks

[former_member248975 · Accepted solution]

Hi,

I solved the porblem with the organization structure, but still I have problem with contract determination

Please help

[former_member248975]

solved

[Former Member]

HEY

HOW did you slved the contract determination problem

please share

[Former Member]

How did you solve the issue.

Please let us know..

[Former Member]

Please help to share how you solve the issue.