integration Charm and Service Desk

[Former Member]

Hi guru!

I need to integrate Service Desk with Charm.

My problem is that I have Charm in one Client(e.g. 333) and Service Desk in a different Client(e.g. 999).

I need to start from support message created in client 999.

Do you think there is a way to integrate the 2 different client? can I create the change document starting from Support Message in 999 client?

any suggestion could help.

thank in advance

bye

Marco

[Former Member]

Hi Marco,

If you want to Integrate Service Desk with ChaRM, then both have to be configured in same client.

ChaRM is mostly configured in Solman Production Only.

Bcz when you create a message in any satellite system, it will come to Service Desk in Solman Prod & from this support message you can perform the action ' Create Change Document' in actions tab, which is linked in same client only.

Hope this will definitely solve your query.

Regards

PK

[former_member313439]

Hello Marco,

According my understanding this option is not possible because charm and service desk have some settings client-specific, in this case there will be some settings missing in the client 999 for Charm.

Sorry for cannot help you more.

Best Regards

Diego Fischer,