SAPPHONE RFC

[Former Member]

Hello,

Anyone knows how to configure the RFC destination.

Field

Example

RFC destination

PHONEOUT

Connection type

T

Activation type

Registration --> I didn´t found this one just, Registered Server Program

Description

Outbound calls to SAPphone Server

Gateway host

hs3333 --> My host name

Gateway service

sapgw00

What else do I need to configure in order to test it?

Kind Regards

[sunny_pahuja2 · Accepted solution]

Hi,

Check this [link|http://help.sap.com/saphelp_nw04/helpdata/en/dc/6b7f7d43d711d1893e0000e8323c4f/content.htm]

Thanks

Sunny

[Former Member]

For outgoing phone calls, your SAP system communicate via the RFC you are trying to create.

This will not work until the SAPphone server is registered at your SAP system.

So, first of all, you need to install and activate the SAPphone server.

There as a overview picture of the communication between SAP and SAPphone here:

[http://help.sap.com/saphelp_nw04/helpdata/EN/65/06813775f13b4be10000009b38f8cf/content.htm|http://help.sap.com/saphelp_nw04/helpdata/EN/65/06813775f13b4be10000009b38f8cf/content.htm]

Read this documentation for more information about SAPphone:

[http://help.sap.com/saphelp_nw04/helpdata/EN/e2/5e560e880911d1aab000a0c943858e/content.htm|http://help.sap.com/saphelp_nw04/helpdata/EN/e2/5e560e880911d1aab000a0c943858e/content.htm]

[Former Member]

Hello,

I just registered the program and the RFC Outbound TEST is OK.

If the RFC is ready do you still need TAPI?

Kind Regards

[Former Member]

SAPphone is the "translation program" between SAP and TAPI.

The second document I refered to says:

Prerequisites

The following components must be installed:

- Telephony hardware (for example, telephone exchange, or telephony server for a central or client-server installation)

- Telephony software (for example, from the manufacturer of the telephone system or a third-party product)

- SAPphone server (for the connection via TAPI)

[Former Member]

Hello,

I understand,

I will then configure TAPI in my windwos 2003 server and I suppose my PBX provider should have a special software to comunicate ,right?

[Former Member]

that is correct. the PBX vendor should be able to install TAPI, but there could be a license fee involved (not from SAP though).