Support Desk Message - Text Determination Procedure

[Former Member]

Hi,

I want to edit the Text Description 'Reply' in support message header'Description*'.

What is the process for the same ?

Regards

Praveen K

[former_member789970 · Accepted solution]

Hello PK,

Am I right that you want to change the description for 'Reply' to 'Answer', for example?

If yes - then you can do it this way:

SPRO -> Sap Solution Manager -> Scenario-Specific Settings -> Service Desk -> Service Desk -> Text Determination Procedure -> Define Text Objects and Text Types

Choose Text Objects and IDs - Change -> CRM_ORDERH - Double click -> SU01 - Change.

Best Regards,

Vadim Shmarin.

[RajeevP]

Hi,

I dont think you can edit the 'Reply' text. If you want you can delete that or you can create a new one. But if you select the text ID as SU01, the description will be 'Reply' only. Its hard coded.

Rajeev

[prakhar_saxena]

Hi

If want to create ur own text

goto spro

sap solution manager->scenario specific settings->servic desk>text determination procedure

Hope it solve ur problem

Regards

Prakhar