Determination of support team after creating support message

[Former Member]

Hi All,

I am facing an issue while determining the support team. After creation of support message, support team is not appearing in the in the support team filed.

Pls suggest

Regards

PK

[prakhar_saxena · Accepted solution]

Hi,

Did u configure the action for support team in ur Action profile propery

what is there in the log of the action...inside the ticket in transaction data->action tab for support team rule

Pls check this blog ...if u hav not done settings for support team

/people/dolores.correa/blog/2007/10/06/service-desk-support-team-determination

Regards

Prakhar