SMD - Couldn't retrieve remote service.Pl.check that the agent is running.

[Former Member]

Hi,

SMD agents are no longer available in Solution Manager Diagnostics.

2 days ago all of out SMD agents suddenly stopped responding in our

Agent Administration page. All agents went grey as if Solution Manager

could no longer reach them ( SMD Page->Diag.Admin-> Managed Sys-> Agent Admin-> Agents) .

When checking each servers agent they appeared to be online and available in OS level.

I have attempted to restart a few of them but that did not help. I have also restarted the Solution

Manager system and again this did not help. Any suggestions on where I

might look next? I can connect to the SLD via agent administration

just fine so I do not think that the SLD connectivity from Solution

Manager is the problem. The odd part is that all of these connections

became unavailable at the same time.

I also tried re-running the Monitoring System Setup-Wizard excluding the CCMSBISetup job.

It shows green as result. Restarted the SMD Agents, but no luck.

Planning to un-install and re-install SMD Agents.

Opened OSS message, but no response since 4-5 days.

Please advice any fix or resolution.

Appreciate your help.

Pl. respond at the earliest, as we are monitoring our system in PRD environment.

Thanks / Rakesh G Nagula

[Former Member]

We could able to resolve the issue by ourselves. SAP still didn't responded to our OSS Message yet.

We were able to get the agents working again. The SMD_ADMIN user, used

to register the agents expired exactly 1 year from when the agents were

originally established. The user was created by the SMD setup wizard

for the monitoring system.

But, there is a question "Will future releases of Solution Manager

create the user only to expire in a year?" This seems odd and silly

thing for a communications based user.

Thanks/Rakesh