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automated FAQs ?

MichalKrawczyk
Active Contributor
0 Kudos

Hi,

I have an idea of creating an automatically generated FAQs on SDN

and would like to hear your opinions about that.

every question asked on SDN forums has a number of views assigned to it

maybe we would be able to create TOP20 or TOP30 automatically generated questions

on the basis of that for each forum for different periods of time?

my proposal would be like that:

1. take first 20 or 30 questions with highest number of views

and put them on the FAQ page which would be have link from every forum

(to the appropriate FAQ)

2. update this once per week/month

3. notify moderators to check if any "dummy" or not relevant questions

apperaed on the list os they can be removed and replaced with some other from the list

this can be done in the same way as with Top Contributors -

one FAQ for total (from 2004)

and one - most popular questions in the last 30 or 60 days for example

the reasons to create this:

- this way people can get familiarized with the latest issues

without asking on the forum easily (this could be distributed via RSS)

- people wouldn't have to write blogs about relatively easy things if

they are described in the question/ forum post

- all new issues could be recognized very quickly - FAQs generated from last 30-60 days only

what do you think about this idea?

Thank you,

Michal Krawczyk

Accepted Solutions (0)

Answers (3)

Answers (3)

NathanGenez
Active Contributor
0 Kudos

I think it's a good idea. I'd love to see a way to DIGG up threads too. This is close.

Former Member
0 Kudos

Hi

That would be really great.

Agree with all your thoughts.

In my opinion, the FAQ needs to be powered by a powerful software, so that updation is automatic.

Also, it should have a feature, to accept User generated questions.

Lastly, there could be a Feedback Tools Link, which is almost a must for FAQ set up.

Reg

Suresh

Former Member
0 Kudos

Hi Michal,

Together with some gurus (e.g. Top Contributors) for the ABAP and NW Security forum areas I do exactly this, except it is not automatic.

If it were automatic, the FM to find the date and how to built SAP_ALL without SPRO questions would win hands-down...

Cheers,

Julius

MichalKrawczyk
Active Contributor
0 Kudos

hi Guys,

thank you for your input

I hope it can be automatic and for a start simple (so we can at least start with it) then we can enhance it with enhancement packages

Regards,

Michal Krawczyk

Former Member
0 Kudos

Hi

As all things in life, the concept is great and one could improvise as time goes on.

Good Luck, please make it happen ASAP.

Please let me know if any cooperation is required.

This is real community service.

Reg

Suresh

Former Member
0 Kudos

Why don't we put something together for the DemoJam next year?

Idea: A not-yet-thought-about-but-soon-will-do recognition application integrated with the ABAP editor's syntax check, syslog, short-dumps, update terminations, etc etc which brings an SDN RSS feed forward automatically with the FAQ information relating to the error or warning as it happens , and then of course sends it to your boss' iPhone.

Cheers,

Julius