Documents/attachments not saved in workcenter incident management?!

[Former Member]

Hi all!

We patched our system to SPS 20.

While testing the designed functionality of the incident management within the work centers I got an problem with saving attachements.

I can choose an attachement/document (.doc; .xls; .pdf; etc.) and assign it to the ticket.

If I save the ticket I get the feedback "saved correctly" but the attachment disappears and is not existing any

more in the ticket.

This only happens within the work center. In SAP GUI the attachements can be assigned and saved correctly.

We checked and implemented the latest notes for SPS 20. Also 1269928 and 1080131.

Does anyone have had a problem like this before?

Thanks for you help in advance.

Regards,

Alex

[Former Member]

Implemented the note and tested it.

It does work.

Regards,

Alex

[Former Member]

Hi Andreas,

thanks for the hint.

I got the mail from Global Support also this morning that they created the note 1401196 for my issue.

So I will test and see if it will work.

Regards,

Alexander

[Former Member]

Hi Alex,

you might check SAP Note [1401196|https://service.sap.com/sap/support/notes/1401196] "Work Centers: attachment not saved in Incident Management" to solve the problem.

Best regards,

Andreas