crm e-commerce webshop timeout

[Former Member]

Hello,

we are running CRM 5.0 with the e-commerce webshop scenario.

whenever users are working on the e-commerce webshop - after about 20-

30 minutes of idle time - the connection is lost and a new connection

to the e-commerce webshop is required.

i wanted to extend the timeout so i changed the following parameters to

the following values -

icm/server_port_0 = PROT=HTTP,PORT=8023,TIMEOUT=10800,PROCTIMEOUT=10800

icm/keep_alive_timeout = 10800

but the timeout remains the same - 20-30 minutes

which parameters should be changed to extend the session timeout

Regards,

Moshe

[former_member227283]

Hi ,

Just keep parameter

icm/server_port_0 = PROT=HTTP,PORT=8023,PROCTIMEOUT=10800

remove timout option from parameter and restart the application.

If this not work, then pls paste the parameter present in SMICM --> goto --> parameter --> display.

Paste in the forum all value present in SMICM.

Thanks

Anil

[Former Member]

Hello,

problem solved - need to change the session config in web.xml file - check note 692227

Regards,

Moshe

[Former Member]

Exactly how do we change these values?.

It looks like we need to use tranx SMICM, but then what?.

We're using CRM 7 and are putting in a Pilot system, but currently sharing a server, which is being heavily used while an install is taking place. As a result we are getting timeouts while in the UI after just 1 minute. I need to extend this to about 5 minutes if I can.

Assuming that this can be done does anything then need to be reset/restarted?.

Jason

Edited by: Jason Stratham on Feb 18, 2010 2:13 PM