Integration with Third party Help Desk

[Former Member]

Hello,

We need to integrate SAp solution Manager 3.2 with third party Help Desk software Like REMEDY ....

So that messages updated in Remedy are updated with Solution manager and vice versa.

Can we have some soltuion on that ?

Deepti

[Former Member · Accepted solution]

As far as i know the 4.0 version is able to solve this problem based on soap and xml messages. I'm not sure if the 3.2 version with a certain patch level is al ready capbel of doing this.

Cheers

Lando

[Former Member · Accepted solution]

Hey thanks buddy,

Could you please shed any light on configuration required or some techinical documentation available on that ?

Cheers!!

Deepti

[former_member190969 · Accepted solution]

look here:

<a href="http://help.sap.com/saphelp_sm40/helpdata/en/65/e0a3a3040348ffa71f0908679a883e/frameset.htm">http://help.sap.com/saphelp_sm40/helpdata/en/65/e0a3a3040348ffa71f0908679a883e/frameset.htm</a>

[raquel_pereiradacunha]

Hello,

If you are using SolMan 3.2 you can only export messages from Service Desk via Business Connector, not import. There is a report for that: RNOTIFSENDBC. Take a look at SAP Note 529754.

Regards,

Raquel Cunha.

[Former Member]

Hi Deepti,

You can find a few Useful documents from this place aswell.

https://websmp201.sap-ag.de/~sapidb/011000358700006819322005E

This is placed in the RKT road map of a CCC consultant in Solution manager 4.0 Road map. Let me know if you require any further information in this regard.

Rgds,

Raghu