view Interaction Record not associated to BP

[Former Member]

Hi,

We are using IC WebClient Interaction Record to log issues. process followed is as below

IC Agent -> Go to Interaction Record --> use IR to log issue > Go to Email> send Interaction Record thru email to a dedicated ID.

But if the Interaction record is not associated to BP,can we trace it? Where can we view the Interaction Records for agents.. the ones that did not pertain to any particular BP

All help is welcome

Warm Regards

Sulakshana

[Former Member · Accepted solution]

The Interaction Record is associated with the transaction type configured for IC Web Client.

Each interaction record will be assigned with transaction number,you can see the transaction number as soon as you create it in the IC Web Client.

You can even create a interaction record without associating it to BP's.

So you can find the Interaction record in the system table

crmd_orderadm_h based on the created user and transaction type.

You can even open the Interaction record in the wingui activity management.

Thanks,

Thirumala.

[Former Member]

Thanks a ton Thirumala.