Problems in Introscope Agent Setting

[Former Member]

Hi all,

we are configuring ROOT CAUSE ANALYSIS on Solution Manager 7 EHP1 to manage SAP BPC 5.1 system.

On managed system, we installed Introscope_Agent_dot_net_8.1.0.0

During the Introscope Agent Configuration in SolMan (transaction solman_setup --> Managed System Configuration --> Configure System --> Step 4 (Wily Introscope Configuration) --> in section "Introscope Agent Settings" field "System" there is no entry to select.

Can you help us?

Best regards,

Alessandro

[Former Member · Accepted solution]

Hi,

In the section "Enterprise Manager settings" can you select your Wily Enterprise Manager system?

Furthermore check if Wily the agent running on the remote system? Has it been connected to your Wily Introscope Manager correctly? Also has the SMD agent been installed/configured successfully and connected to your SOLMAN?

Have you completed the managed system setup via http://<host>:<port>/smd (or via SOLMAN_WORKCENTER). Also important that the managed system is well defined in SMSY.

Good luck!

[Former Member · Accepted solution]

Hi,

your suggestions are all ok, but this problem persist!

Can you help me, please?

Regards,

Alessandro

[Former Member · Accepted solution]

Hi Alessandro,

do you mean that everything is working and setup OK? If you look in Agent Administration, do you see the agent(s) online there?

Did the managed system setup also complete successfully?

Normally when performing the managed system setup, you assosciate the registered agent, to the system you are configuring for diagnostics. Therefore it's important that all agents are up and running and connected.

On the managed system, check the logfile /usr/sap/ccms/wily/logs/IntroscopeAgent*****.log to see if it is running correctly. Also make sure the SMD agent on this host is OK: /usr/sap/SMD/J98/SMDAgent/log

/usr/sap/SMD/J98/script/smdadmin.sh

Check if the instance is up and running.

Edited by: J. Hellemons on Oct 27, 2009 4:31 PM

[neeta_patel2 · Accepted solution]

HI,

We are also encountering the same problem, not seeing anything in the Introsope Agent settings. The pulldown does show the java systems.

Is this the mechanism to deploy the ISAGENT SCA file from solution manager to the managed system?

Once deployed, the managed system configuration can be completed but there are no entries in the Introscope Agent settings to select!

The Enterprise Manager is on a separate dedicated host and that is listed correctly in the Enterprise manager field.

Any ideas?

Thanks, Neeta