on 10-26-2009 12:21 PM
Hi Experts,
I have configured service desk in Solman 7.0 SP 18. Now I want to have SLA to be enabled so that escalations can take place based on the priority of the issues. Now, my doubt is that, SLA works only with service provider scenario? To be more specific, inorder to configure SLA, do I have to activate the BC sets for service provider scenario???
Regards,
Arun
Raised as new thread, as I am facing few more issues
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Hi
You need this guide
/people/pascal.renet/blog/2009/08/05/slas-made-easy-in-sap-solution-manager
Hope it solve ur query
Regards
Prakhar
Edited by: Prakhar Saxena on Oct 26, 2009 6:00 PM
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Hi Prakhar,
THanks for the reply.
I have checked this blog earlier. It talks about the action profile AI_SDK_STANDARD. But in my system, for SLFN, the action profile being used is SLFN0001_advanced. So where should I place the new method for product determination? In AI_SDK_STANDARD or under SLFN0001_ADVANCED??
Regards,
Arun.
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