Solution Manager Interfacing with Remedy

[Former Member]

How do we interface Remedy (Ticketing tool ) to Solution Manager and is it mandate to enable Solution Manager Service Desk for an effective ChaRM implementation or can we use the existing Remedy tool interfaced directly to Sol Man.

[Former Member]

Some Discussion about Remedy And Solution Manager,

And Yes BMC Remedy can be integrated with solution Manager, so please Contact Remedy to guide you on this one.

Regards

Shailesh Mamidwar

[Former Member]

Third-party help desk vendors such as Remedy build and sell this interface. Check with Remedy - they should already have an install and setup procedure for the interface.

However, the interface specifications are provided by SAP and dictate that third-party help desk synchronization with Solution Manager will create only a support notification (SLFN), not a change request (SDCR). A small subset of Service Desk configuration may be required to enable the support notification.