Customer Service Configurations

[Former Member]

Hi All,

May I request anyone of you to please provide me with a configuration guide to Customer Service module. I have fully configured Plant Maintenance module and i believe CS and PM go hand in hand along with SD integration. All i need is the standard SAP CS configurations.

Thanks all

Edited by: Beatle on Oct 22, 2009 8:34 AM

Edited by: Beatle on Nov 5, 2009 9:39 AM

[Former Member]

thanks

[Former Member]

Dear SAP Gurus,

I am also searching for some config guides on SAP CS module. Request you all to kindly share with us any links where we can find these.

Thanks & best regards

Vikram

[Former Member]

Vikram,

I did a quick search and found this

http://help.sap.com/bp_bl604/BBLibrary/Documentation/215_BB_ConfigGuide_EN_DE.doc

for service processing. Might have something you can use.

This is not my field of expertise, but it appears that a lot of the new activity in the Customer service area is now being done in CRM, not so much in ECC.

Rgds,

DB49