Redlining layers cannot be saved using ECL Viewer

[Former Member]

Hi,

I am having an issue saving redlining layers using ECL Viewer. When clicking the save button I get the an error message saying the file cannot be checked in. Storage categories have been setup. User has the correct authorization objects. A category for markup has been defined.

Any ideas on why this could be happening?

Thanks,

Lashan

[Former Member · Accepted solution]

Hi Lashan,

Please implement OSS Noe : 1257532

Thanks,

Sam.

[Former Member · Accepted solution]

Thanks Sam. I will check on implementing the note.

I have done further testing on this and my findings are as follows.

1. The error message "Error while checking in and storing:" described above only happens for AutoCAD (*.drw) files.

2. I tried redlining using the viewer for PDF and JPG files in SAPGUI and the layers are created. No issues here.

3. When try the same thing using EasyDMS, the redlining layers are created. However, I am prompted to create a new DIR with *.cgm file. If I cancel this and open the PDF or JPG again the layers are still saved.

Any ideas on why the above is happening? What is the correct behavior for the redlining functionality?

Thanks,

Lashan

[Former Member · Accepted solution]

Looks like the problem may have been with the AutoCAD file that was in the system. I loaded another file and redlining layer is saved.

The issue of EasyDMS prompting me to save the *.cgm file was resolved by defining this as temp file using the registry key "TempFileNameMasks". Note 790434 - Configuring temporary files has more details on this.