No support team assignment

[former_member182655]

Hello colleagues!

When Key User (wich has General BP role) creates message (via main menu, or DNO_NOTIF) in CRM_DNO_MONITOR I can't see responsible support team, althogh I maintened rule 13200137.

I saw the topic [ automatic assign support team|;, but my tries for defining own Access sequence (and Partner Determination Procedure) were unseccesseful. Also I've tried to find standart Access sequence for service desk, but I've not found. Standart Partner Determination Procedure is looking good.

How to assign support team for message? Is there preconfigured standard solution exists (I'm working on customized system, which was configured by unknow person and unkonw how)?

BR,

Artem

[Former Member · Accepted solution]

Hi Artem,

In this case, there is a standard example attached in the note 691303, however please take note that the example is in a SLF1 definition. In this case, you may also want to refer to this available blog which has been all along helpful

/people/dolores.correa/blog/2007/10/06/service-desk-support-team-determination

Hope this helps.

Cheers,

SH

[former_member182655 · Accepted solution]

Thank you for answer, points were assigned.

But my rule was configured, and it works fine in test mode. My Trans. profile is looking good too.

Maybe I should activate any BAdIs?

P.S. BAdI CRM_DNO_PARTNER_1 from note 1041455 has been delivered in BBPCRM 500 9. (I have BBPCRM 500 12). BAdI COM_PARTNER_BADI is not in use.

Edited by: Artem Ivashkin on Oct 20, 2009 9:44 AM

[former_member182655 · Accepted solution]

The problem still exists.

When I check newly created message (via CRM_DNO_MONITOR) and go to Transaction Data button, on Actions tab, I see red message "Find support team responsible, when message is created". I found that for this process responsible action "SLFN0001_ADVANCED_FIND_PARTNER" with method CRM_DNO_PARTNER_1.

What should I do for correct working of the action (for finding partner)?

Note 616946 didn't help.

[former_member182655 · Accepted solution]

Details on action error

Green Date: 23.10.2009 Time: 16:36:48

Green Processing CRM_DNO_PARTNER_1 Is Started

Red Incorrect parameter transfer ()

Red Action could not be successfully executed

Go deep inside Into "Incorrect parameter transfer ()"

Message Text

Incorrect parameter transfer ()

Technical Data

Message type__________ E (Error)

Message class_________ COM_PARTNER (Partner Processing Messages)

Message number________ 104

Message variable 1____

Message variable 2____

Message variable 3____

Message variable 4____

Message Attributes

Level of detail_______

Problem class_________

Sort criterion________

Number________________ 1

[former_member182655]

The system was totaly damaged by customizing 😕

[Former Member]

Hi Artem,

I am also getting the same issue as you were getting. ANy solution you found?

Sandeep

[former_member182655]

Hi Sandeep,

I don't remember the issue... But you can check ib52 tcode out. Have you maintained something there?

As I remember there were very good guides about SDesk customizing. Google "SAP Service Desk for Dummies". The guides helped me with customization very much.

Good luck with your discover of SolMan