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ABAPer working together Customer Care

Hi ladies and gentlemen,

Have you, being an ABAPer, worked with Customer Care before?

My situation involve me (ABAP) having to work with Customer Care to determine issue coming from customers are either ABAP or Functional.

Do you all know of any process that could help customer care do extract information from a customer request in email into a form?

Thanks. I know this is not much of ABAP entry but i would like to know how ABAPer and Customer Care work together to obtain information.

Regards,

William Wilstroth

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