Problem in phase BACKUP_UME phase - EHP1 for PI7.10

[Former Member]

Dear all,

We are installing EHP1 on our PI 7.1 development system.

The installation fails in phase BACKUP_UME with the following error

message.

Error while executing PhaseTypeExecuteTask with input file UMETasks.xml

and task BACKUP_UME. Executing command getProp fail. Could not finish

getProp command. Get common factory on AS Java with instance -1 fail.

com.sap.engine.frame.core.configuration.ConfigurationException: Error

while connecting to DB.

com.sap.engine.frame.core.configuration.ConfigurationException: Error

while connecting to DB. com.sap.sql.log.OpenSQLException: Could not

load class oracle.jdbc.OracleDriver with class loader

com.sap.sdt.util.misc.FileClassLoader@5b83d60d.

java.lang.ClassNotFoundException: oracle.jdbc.OracleDriver

We know that the installer is probably looking for a file classes12.jar which contains the class oracle.jdbc.OracleDriver but we don't know where... We suppose that the SAPehpi cannot find this file.

Could you please help us?

Thanks in advance.

Best Regards,

Olivier Vanderperre

[Former Member · Accepted solution]

Hi!

We had the same problem.

Please Check entries in "UME DATA" in the configTool. Stored user datas for j2ee-user and db-user might be wrong or the users are locked.

Regards

Uwe

[Former Member · Accepted solution]

Hi Uwe!

We checked and reentered passwords for both users. Still the same problem. We realised that the JAVA instance is not started. Do you know if the java should be up in this phase?

When we try to restart it, it fails with the following error:

-

---

trc file: "sapstartsrv.log", trc level: 0, release: "711"

-

---

pid 18070

[Thr 46912505282960] Wed Oct 14 10:09:18 2009

No halib defined => HA support disabled

CCMS agent initialization: return code 0.

CCMS agent start: return code 0.

Initializing SAPControl Webservice

SapSSLInit failed => https support disabled

Starting WebService thread

Webservice thread started, listening on port 56113

Trusted http connect via Unix domain socket '/tmp/.sapstream56113' enabled.

trusted unix domain socket user is starting SAP System at 2009/10/14 10:09:28

Thanks for your help!

Best Regards,

Olivier

[Former Member · Accepted solution]

Hi Olivier!

Unfortunately I do not know if the java should run in this phase. It might make sence that the instance is stopped during the UME backup. But in my opinion there's no risk for you to test the other way around: Start it manually and retry the installation. EHPInstaller should handle it an stop the instance again if that's really necessary.

Let us know of further prgress.

Uwe

[Former Member · Accepted solution]

Uwe,

Thanks a lot for your help!

When we try to start it manualy it does not start.

Concerning the "UME DATA", do you speak about the secure store entry in the configtool?

Or is it under instance > com.sap.security.core.ume.service ?

Thanks.

Best Regards,

Olivier

[Former Member · Accepted solution]

Sorry for the inexact expression. I mean "secure store entry in the configtool".

What is your error message whlie trying to start?

Regards Uwe

[Former Member · Accepted solution]

Hi Uwe,

Sorry for late reply. We had to open an OSS ticket within the SAP support. The problem is now being handled by their development support team. I will post the solution later.

Thanks.

Best Regards,

Olivier

[Former Member · Accepted solution]

Olivier,

We are getting exactly same problem during EHP1 install for NW 7.0, could you please tell us what was the solution ?

Thanks,

Bhushan

[Former Member]

Hello,

We have faced the same issue

we have resolved the issue by following actions

Apply the followinf patch (assuming you are at 10.2.4)

opatch " p7252962_10204_generic.zip "

Do oracle client upgrade too

Copy the ojdbc14*.jar file from u201C/oracle/<SID>/102_64/jdbc/lib u201C

To the following dir

/usr/sap/<SID>/EHPI/java/data/jdbc/

/usr/<SID>/EHPI/java/lib/

/oracle/client/10x_64/instantclient_10204

Hope it works .. I have resolved the issue with the above solution

Regards,

Ravi Maddela

let me know any difficulties

[Former Member]

Hallo,

got the same issue when upgrading Solution Manger on Oracle 11.2.0.2.

Fixed by copying

/oracle/client/11x_64/instantclient_11202/ojdbc14.jar to upgrade directory ...../SOLMANUP/java/lib/.

Regards,

Thomas.