on 10-13-2009 5:31 AM
Hi All,
Can you please help me out in Incident Management Configuration in Solution Manager?
Please give me the process flow in the incident management in SolMan.
Regards,
Shyjith.K
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Hi,
/people/bruyneel.guillaume/blog/2008/05/02/service-desk-implementation-guide-part-i
/people/bruyneel.guillaume/blog/2008/06/13/service-desk-implementation-guide-part-ii
/people/federico.babelis2/blog/2006/04/14/service-desk-configuration-guide-for-dummies
https://websmp101.sap-ag.de/~form/sapnet?_SHORTKEY=01100035870000722612&_OBJECT=01100035870000012247...
/people/dolores.correa/blog/2007/10/06/service-desk-support-team-determination
Weblogs related to SolMan
https://wiki.sdn.sap.com/wiki/display/SM/Weblogs%20related%20to%20Solution%20Manager
Shyam
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