How to restrict usage of "Create Support Message" action in Help menu

[Former Member]

Dear Experts,

hoping someone can help me to find a solution to this:

in our company we are building a business process so that not everyone should be able to open a new support message under maintenance cycle, but only "Power Users" - we call them BPE for Business Process Experts.

All the rest business comunity should filter their inquiries thru BPE's, and if BPE decides that Support Message is required, then (s)he will use the Create Support Message function under Help main menu.

Is there any way in SAP to restrict usage of "Create Support Message" function to only a group of people (BPE) by security or other means, so that it's invisible (or not executable) by other people ?

Thank you in advance

Elena

[Former Member]

Hi,

You can restrict the creation of support message thru the Auth Obj CRM_ORD_PR.

Thnx,

Waseem.