VBO2 run rebate settlement with error message
I created a new customer and hence a new rebate agreement was also created for this customer. Some orders was created and billed. Then go to VBO2 to run the rebate settlement. Select the agreement and click enter to proceed, message displayed "The sales volumes foragreement & is not current".
Next, click on menu Rebate payment > sales volume view, sales amount for all distribution channel =0. When the amount=0, you can't run the rebate settlement. My question is very simple:-
1. Why a new agreement created has this message in VBO2?
2. Why the sales volume was not updated even though there are a few orders being billed?
3. Is the above 2 items an error and if it's an error how to permanently solved?