Solution Manager : CHARM Work Flow - Mail sending

[Former Member]

Hi All,

Can you please help me in CharM work flow - Mail sending?

I have created an Action definition say "Z_SEND_MAIL_TO CHANGE_MANAGER : Sending Mail to Change Manger " and given process type as Smart Forms Mail.

My Concern is in Condition Configuration.

I want to give the start condtion for Z_SEND_MAIL_TO CHANGE_MANAGER action as

E0005ZDHFHEAD or E0004ZDHFHEAD or E0001ZDHFHEAD.

How do I give more than once condition at a time for an action.

Regards,

SK

Edited by: Shyjith K on Oct 13, 2009 6:25 AM

Edited by: Shyjith K on Oct 13, 2009 6:26 AM

[Former Member · Accepted solution]

Hi Shyjith,

In order to make the action Z_SEND_MAIL_TO CHANGE_MANAGER start in statuses E0001, E0004 and E0005, you only have to create one start condition using the logic keys in editor. Your condition should look like this :

&CRM Service Process.User Status& = E0001ZDHFHEAD OR

&CRM Service Process.User Status& = E0004ZDHFHEAD OR

&CRM Service Process.User Status& = E0005ZDHFHEAD

Hope this will help.

BR

Stéphane.

[Former Member · Accepted solution]

Hi Stéphane ,

I have tried the same. But I failed. Can you please give me the steps in details so that I complete this activity.

I have created the condition &CRM Service Process.User Status& = E0001ZDHFHEAD OR

as per the below procedure.

But couldnt able to create

&CRM Service Process.User Status& = E0001ZDHFHEAD OR

&CRM Service Process.User Status& = E0004ZDHFHEAD OR

&CRM Service Process.User Status& = E0005ZDHFHEAD.

The procedure I followed is as below.

Selected CRM_ORDER.

Double clicked ok Condition Configuration.

Click on Technical Name.

Double click on ZDH_FACTIONS.

Click on change mode.

Click on Create.

Clicke on the action what we created.

Double click on the action now.

Click on Start Condition.

Click on Edit Condition.

Enter the name.

Click on "create new condition"

Select User Status.

Clicked on operator '='.

Click on Constand and select ZDHFHEAD and user status as E0004.

Then click on 'select line range'.

_____________________________________________

Problem starts from here

_____________________________________________

Now I clicked OR logic.

Then I clicked on = operator.

Selcted the Constant ZDHFHEAD and user status as E0005.

But here I strucked. Here when I select line range its showing select suitable entry.

Please give me the detailed steps to proceed further.

Regards,

SK

[Former Member · Accepted solution]

Hello again,

It's been a while since a did that for the last time and i don't have a SolMan right now, but i think all you have to do is :

Select User Status.

Click on operator '='.

Click on Constant and select ZDHFHEAD and user status as E0004.

Click on OR logic.

Then select User Status again.

Then = operator.

Selcted the Constant ZDHFHEAD and user status as E0005.

And the same again for E0001.

BR,

Stéphane.

[Former Member · Accepted solution]

Hi Stephen,

It's really worked. Thanks a lot.

Regards,

SK

Edited by: Shyjith K on Oct 13, 2009 2:04 PM