Auto reduction of Dunning Level

[Former Member]

Hi

When we run the dunning activity run dunning level is automatically reduced to lower level. The details are as below

Dunning Procedure- L1

Dunning Levels- 10,20,30,40.

First invoice reached Level 40 this is highest level

after this we did invoicing

now there two open items in the contract account. Open item 1 is at dunning level 40 and open item 2 is not dunned at.

Now when we run the dunning, both items picking in dunning run and both item are showing at dunning level 10 in contact account display-FPL9.

The issue is - open item which was dunned at highest level should not reduce to lowest level. In this case this was reduced from 40 to 10.

We need dunning level should not reduce from highest level to lowest level.

Please help.

Regards

Srinivas

Edited by: srinivas rao on Oct 10, 2009 9:58 PM

[Former Member]

Required some customizing settings for your requirement

Configure Dunning Procedure-

For the Dunning procedure, in the parameters Tab, Select the check box "Do not reduce Dunning Levels".

[Former Member]

Hi Narendar

Thanks for your reply. This check already selected in the dunning procedure. we found the issue is with FM.

Regards

Srinivas