Alert Framework question

[Former Member]

Hi,

we have set a generic user with a group email adress in alert categorie definitions as the destination where the alert should be sent.

What this does is that the alerts are sent to a common mailbox which the group responsible for pi can monitor.

The problem now is that no one can really log in and terminate these alerts since no particular user has this users password . This is normal because noone should really know generic user passwords and we want to be able to trace who confirms alerts.

How does the alert framework handle this way of working... it seems like something everyone must need...

I mean , you don't really want to send alert emails directly to someone in case they are not there. Then again, if you send it to multiple people , how do you know who will handle it...

How do you do this ?

[Former Member · Accepted solution]

Hi,

You will create one distributed email list (add users mail ids how many you want in that distributed list) and assign that distributed list to the particular user. when an alert triggered then the mail goes to the distributed list (all people receive that alert who are in the distributed list).

So based on their shift timings they will handle that alert causes and send a mail.

Otherwise one person is responsible to assign the alert issues to the users.

Regards

Ramesh

[Former Member · Accepted solution]

Hi,

the problem is not how to send to multiple people but how they can terminate it once they handle it...

Since you use a common email , there is only one user that can terminate the alert... this doesn't work.

So far, the solution I thought about was to have the email sent to all users who have a role . Then , if they don't want to get the email, they can go and remove it from their configuration in alert inbox.

[Former Member · Accepted solution]

Hi

what Amair suggested is good, follow that.

Regards

Ramesh

[Former Member]

Hey

Login to PI system with any user ID and go to ALRTDISP.

This will display all the alerts ,you can simply delete them over there,you dont have to go to "Alert Inbox" for any user.

Thanks

Aamir