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What is activity in SAP CRM with examples plz?

Dear All

What is activity in SAP CRM with examples plz?

Thanks

CRM Newbee

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Activities are explained in CR010 & CR300. It is a transaction type used to record sales activities e.g. telephone call, email or customer visit or a follow up call, request to fill up a questionnaire or request to set the status to complete etc. in customer/partner engagement lifecycle. This has mainly information like: Activity type partner, texts & dates. However it is an order document like opportunity, sales order etc. & extra information can be added by including customer set types like we do in opportunity, quotation, sales order, conttract etc.

Activities are a central part of SAP CRM & used across application e.g. Interaction Center, Sales, Marketing etc.

I hope this should be sufficient & helpful.

If you need to understand more about basic concept of Activities please see the dropdown list for Activity types..this will give you a good idea as to what are the kinds of business transactions which can be activities.

Regarding Quotation thing...Quotation is not an activity but 'Create Quotation' or 'Create Quotation as follow up to a lead or opportunity' can be an activity.

Thanks,

Vivek

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