wrong material is delivered

[Former Member]

the scenario is that the wrong FERT was sent to the customer, and these are returned and new FERT is sent. how would i post this in SAP?

thanks!

[Former Member · Accepted solution]

Hi,

Assuming you have delivered & billed also, you can do it in this way.

Return Process

Create a Return Sales Order with reference to your original Billing Document # in VA01.

Select Order Type as RE - Returns.

Press "Create with Reference" button.

Go to "Bill Doc" tab.

Enter your original Billing document #

If you have multiple Line Items there & return is not for all Line Items, then select "Selection List" Button. Select relevant lines & press "Copy"

Now you can see all details copied to your return order.

Enter return Quantity, if he has returned a part of what you originally delivered.

Set a Return Reason & Return Location.

Save.

Now you have a Return Order #.

Return Delivery

Go to VL01N

Enter that number and create a Return Delivery.

You can see that "Post Goods Issue" button is now "Post Goods Receipt"

Press that. Your goods will return to the relevant stock location under "Return Status"

If you look MMBE report now for that material for that location, you can see it's under "Return" column.

Credit for Return

Go to VF01 transaction

Enter that Return delivery number & press Enter. Save

You can create a Credit Invoice from that.

Now you have reverse the full delivery including billing.

Replacement Process

Create a New Sales Order using VA01

Enter correct Material.

Do normal Delivery & Billing.

Now you are done with delivery & billing for the replacement as well.

If you find any errors in either case, most probably it's due to Copy Control issues. You have to maintain relevant copy controls everywhere.

Eg: Original Bill to Return sales Order

Return Order to Return Delivery

Return Delivery to Credit for Return.

Imagine if it's a return due to a quality issue, you can have a different sale document type for Replacement.

Then you can create a Replacement order with reference to that Credit Invoice.

So that you don't have to enter anything manually in the Replacement order.

It's all depend on customer's requirement. (If he want to identify replacement separately)

Else you can use same order type to do replacement as well.

Note:

If still goods are with you, But dleivery & billing is done, then in that case You can Cancel you invoice using VF11 & then reverse your delivery using VL09.

Then you can edit your sales order to enter the correct material.

Then you can carry out normal process

Hope this helps you!

Best regards,

Anupa

[Former Member]

HI,

Make all Reverse Transactions.

Cancel invoice

Reverse PGI.

If customer mays the Bill.....make it as Sales returns.....and Credit memo.

Regards

raj.